Contact

Contact Us

We’re here to help! Whether you have questions about your order, need assistance with a return, or just want to say hello, we’d love to hear from you.

📩 Email Us

For general inquiries, orders, or support, email us at:
✉️ info@jollygoody.com

We aim to respond within 24-48 hours on business days.

 

📞 Call Us

Need immediate assistance? Give us a call at:
📱 +1 630 278 76 97 
🕒 Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (CST)

 

📍 Our Address

For returns, exchanges, or correspondence, you can find us at:
🏢 Jolly Goody Headquarters
4010 Pompton Ct - Elgin - 60124 - IL. 

 

Our Operating Hours:

Monday to Friday: 9:00 AM to 6:00 PM

Saturday: 10:00 AM to 4:00 PM Sunday: Closed

Please note that we are closed on all major holidays.

 

FAQs:

 

  1. What materials are your socks made of? Our socks are made from a blend of bamboo, polyamide, and elastan for a comfortable fit and durability.

  2. How do I know what size sock to order?  We offer a size chart on each product page to help you find the right fit. If you're still unsure, please contact us and we'll be happy to assist you.

  3. How can I track my order? Once your order has shipped, you will receive an email with a tracking number and a link to track your package.

  4. What is your return policy? We offer a hassle-free 30-day return policy. If you're not satisfied with your purchase, please contact us to initiate a return.

  5. Do you offer wholesale pricing? Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.

  6. How long does shipping take? Shipping times vary depending on your location and shipping method. Please refer to our shipping policy for more information.

  7. Can I customize my socks with my own design? Yes, we offer custom sock printing services. Please contact us for more information.

 

 

 

Our Customer Service Policy:

  1. Response Times: We strive to respond to all customer inquiries within 24 hours during our operating hours. Any inquiries received outside of our operating hours will be responded to the following business day.

  2. Returns and Refunds: We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, please contact us to initiate a return. Once we receive your return, we will issue a refund to your original payment method.

  3. Shipping and Delivery: We make every effort to ship orders out as quickly as possible, but please allow 1-3 business days for processing. Shipping times may vary depending on your location and shipping method.

  4. Product Quality: We stand behind the quality of our products and will work with you to resolve any issues that arise with your purchase.

  5. Communication: We value clear and prompt communication with our customers. If you have any questions, concerns, or feedback, please don't hesitate to contact us.

 

 

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