Contact
Contact Us
We’re here to help! Whether you have questions about your order, need assistance with a return, or just want to say hello, we’d love to hear from you.
📩 Email Us
For general inquiries, orders, or support, email us at:
✉️ info@jollygoody.com
We aim to respond within 24-48 hours on business days.
📞 Call Us
Need immediate assistance? Give us a call at:
📱 +1 630 278 76 97
🕒 Customer Service Hours: Monday - Friday, 9:00 AM - 5:00 PM (CST)
📍 Our Address
For returns, exchanges, or correspondence, you can find us at:
🏢 Jolly Goody Headquarters
4010 Pompton Ct - Elgin - 60124 - IL.
Our Operating Hours:
Monday to Friday: 9:00 AM to 6:00 PM
Saturday: 10:00 AM to 4:00 PM Sunday: Closed
Please note that we are closed on all major holidays.
FAQs:
-
What materials are your socks made of? Our socks are made from a blend of bamboo, polyamide, and elastan for a comfortable fit and durability.
-
How do I know what size sock to order? We offer a size chart on each product page to help you find the right fit. If you're still unsure, please contact us and we'll be happy to assist you.
-
How can I track my order? Once your order has shipped, you will receive an email with a tracking number and a link to track your package.
-
What is your return policy? We offer a hassle-free 30-day return policy. If you're not satisfied with your purchase, please contact us to initiate a return.
-
Do you offer wholesale pricing? Yes, we offer wholesale pricing for bulk orders. Please contact us for more information.
-
How long does shipping take? Shipping times vary depending on your location and shipping method. Please refer to our shipping policy for more information.
-
Can I customize my socks with my own design? Yes, we offer custom sock printing services. Please contact us for more information.
Our Customer Service Policy:
-
Response Times: We strive to respond to all customer inquiries within 24 hours during our operating hours. Any inquiries received outside of our operating hours will be responded to the following business day.
-
Returns and Refunds: We offer a hassle-free 30-day return policy. If you are not satisfied with your purchase, please contact us to initiate a return. Once we receive your return, we will issue a refund to your original payment method.
-
Shipping and Delivery: We make every effort to ship orders out as quickly as possible, but please allow 1-3 business days for processing. Shipping times may vary depending on your location and shipping method.
-
Product Quality: We stand behind the quality of our products and will work with you to resolve any issues that arise with your purchase.
-
Communication: We value clear and prompt communication with our customers. If you have any questions, concerns, or feedback, please don't hesitate to contact us.